Privacy Notice

Your Privacy Matters

 

Your privacy and confidentiality are very important to me. This notice explains how I handle and protect your personal information in line with UK data protection law (GDPR) and the BACP Ethical Framework.

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What Information I Collect

 

When you contact me or work with me, I may collect:

• Your name and contact details (such as phone number and email address)

• Information you choose to share about yourself and your reasons for seeking counselling

• Notes from our sessions (kept minimal and factual for therapeutic use only)

This information is used solely to provide you with counselling and to communicate with you about appointments and related matters.

 

How Your Information Is Stored

 

All information is stored securely — either on password-protected devices or in locked files — and is not shared with anyone else.
Electronic communications are protected with encryption wherever possible.

I will never sell, rent, or trade your personal data.

 

How Long I Keep Information

 

I keep client information for up to seven years after our work together ends, in line with professional guidelines and legal requirements. After that, it is safely deleted or destroyed.

 

Your Rights

 

You have the right to:

• Access the personal information I hold about you

• Request corrections if it’s inaccurate

• Ask for your information to be deleted (in some cases)

• Withdraw consent for me to contact you

If you would like to exercise any of these rights, please contact me directly.

 

Confidentiality and Limits

 

Everything you share in counselling is treated as confidential.
There are a few exceptional circumstances where I may need to share information with other professionals — for example, if there is a serious risk of harm to yourself or someone else, or if I am required to do so by law. Wherever possible, I would always discuss this with you first.

 

Contact

 

If you have any questions about this notice or how your information is handled, please contact:
📩 Email: Darrenislistening@gmail.com
📞 Phone: 07303 123235

If you ever have concerns about how your data is managed, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk